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VWR LabShop - Returns
Product Return Policy
(a) All returns must be authorized by VWR LabShop in order to insure proper credit. Where credits will be issued to the Customer for authorized returns under $100, the Customer is not required to return the product to VWR. To ensure proper credit, each Product return must include the following information:- Customer Name and Address
- Purchase Order Number
- VWR LabShop Shipping Order Number
- Date of Invoice
- Catalog Number of Returned Item(s)
- VWR LabShop Return Authorization Number
- Reason for Return
(b) Products not authorized for return include: - Products not in completely resaleable condition (including all packaging)
- Open chemicals, diagnostics or any controlled products (unless products do not meet specification)
- Refrigerated products or other perishables
- Products purchased on a Special Order Basis
- Products not purchased from VWR LabShop
- Products with an expired shelf life or an expiration date too short for resale
- Discontinued products
(c) Each return shipment of hazardous materials must be packed and labeled in accordance with DOT regulations applying to transportation of hazardous materials. Shipping documents must also meet DOT regulations. When necessary, Customer shall include with each return shipment of equipment, a certification from an officer of the company that the equipment was properly decontaminated in accordance with the appropriate guidelines. The product should be shipped to the indicated service center and the transportation charges prepaid. To ensure prompt handling, the return authorization number should be placed on the outside of the package.
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